Returns & Exchanges
At PiPi Tea, we want you to be completely satisfied with your brew. If you are not happy with your purchase, we offer a 30-day return policy for unopened tea products and accessories.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and reason for return.
Prepare Your Package
Ensure the tea is in its original, unopened packaging and securely pack the items to prevent damage during transit.
Ship Item Back
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing