Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its ingredients?
We source our premium tea leaves and botanicals from sustainable, high-altitude farms across Asia and Africa, ensuring ethical trade and peak flavor profiles.
How long will it take for my tea to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their caffeine fix sooner.
Are your tea bags plastic-free and biodegradable?
Yes! Our pyramid tea bags are made from plant-based cornstarch (PLA), which is 100% compostable and free from microplastics and glue.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order arrived damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Do you offer wholesale opportunities for cafes?
Absolutely. We provide bulk sizing and wholesale pricing for hospitality partners. Please visit our 'Wholesale' page to submit an inquiry form.
How should I store my tea to keep it fresh?
To maintain maximum aroma and flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors in an airtight container.